Delivery and Refund Policy

• 10 December 2024
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Delivery of Courses

At qLearnify, we aim to provide quick and reliable access to your purchased courses:

• Automatic Delivery: In most cases, our system processes payments automatically, granting immediate access to your course and resources after a successful transaction.
• Manual Verification: Occasionally, we may need to verify your payment details manually. In such cases, your course will be added to your dashboard shortly after the verification process is complete.
• Dashboard Access: Once the course is activated, it will be available in your account dashboard for easy access.

Refund Policy

At qLearnify, we are dedicated to providing top-tier educational experiences to our learners. Our refund policy is designed to be transparent and ensure satisfaction while maintaining fairness.

1. Course Previews and Curriculum

To help you make informed decisions:

• We provide Course Previews and Course Curriculum videos for every course listed on our platform.
• We encourage all learners to thoroughly review these materials before enrolling.

2. Refund Eligibility

We offer a 100% refund if you meet the following conditions:

2.1. Timely Refund Request

• Submit your refund request within 24 hours of course enrollment.

2.2. Course Curriculum Misalignment

• If the instructor has failed to meet the described course curriculum.
• If you mistakenly enrolled in the wrong course.

3. Refund Request Process

To request a refund, please follow these steps:

3.1. Send an Email
Email us at support@qlearnify.com, including:

• Your full name.
• Course name.
• Date of enrollment.
• Reason for requesting a refund.

3.2. Review and Response

• Our support team will review your request and respond within 72 hours.
• Additional details may be requested if necessary.

3.3. Refund Approval

• If your refund request is approved, you’ll receive a confirmation email.

4. Refund Processing

4.1. Refund Timeframe

• Refunds will be processed within 7 days of receiving approval.

4.2. Refund Method

• Refunds will be issued via the original payment method.

5. Non-Refundable Items

Refunds are not applicable if:

• Course materials, such as downloadable resources, have been accessed or downloaded.
• Refund requests are submitted after 24 hours from the time of enrollment.

6. Contact Us

For any questions, concerns, or further assistance, please contact us at:
Email: support@qlearnify.com

Policy Updates

We reserve the right to modify or update this policy at any time. Any changes will take effect immediately upon posting on our website.

Effective Date: May 8, 2024

This policy ensures clarity, fairness, and quality service for all learners at qLearnify.

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