💳 Refund & Payment Policy
Last updated: May 10, 2023
At qLearnify, we are committed to providing high-quality learning experiences that meet the needs and expectations of our learners.
We value your satisfaction and transparency — this policy explains how payments, refunds, and related matters are handled for all courses purchased on our platform.
1. Purpose
This Refund & Payment Policy outlines the terms and conditions under which learners can request refunds for their purchased courses and how payments are processed at qLearnify.
Our goal is to ensure that every learner has a fair, smooth, and reliable experience.
2. Course Previews and Curriculum
We encourage all learners to review a course carefully before enrollment.
To help you make an informed decision, we provide:
- Course Preview Videos
- Course Curriculum Overviews
These materials allow you to understand the course structure, teaching style, and objectives before purchasing.
3. Refund Eligibility
We offer a 100% refund if you request it within 12 hours of enrollment.
To be eligible, the following conditions must be met:
3.1 Timely Refund Request
You must submit your refund request within 12 hours of course registration. Requests made after this period will not be eligible for a refund.
3.2 Valid Reason for Refund
Refunds are available if:
- You accidentally enrolled in the wrong course, or
- The instructor did not deliver content as described in the course curriculum.
Refunds are not available for reasons unrelated to course content, such as personal preference changes after substantial course use.
4. Refund Request Process
To request a refund, please follow these steps carefully:
4.1 Send an Email
Email us at support@qlearnify.com with the following details:
- Your full name
- Course name
- Date of enrollment
- Reason for requesting a refund
4.2 Review and Response
Our support team will review your request within 72 hours (3 business days).
We may contact you for additional details or clarification.
4.3 Refund Approval
If approved, you’ll receive a confirmation email from our team confirming the refund approval and next steps.
5. Refund Processing
Once your refund request is approved:
5.1 Processing Time
Refunds are processed within 15 business days from the date of approval.
5.2 Payment Method
Refunds will be issued through the same payment method you used during enrollment.
6. Non-Refundable Conditions
Refunds will not be approved in the following cases:
- You have downloaded or accessed course materials/resources after purchase.
- You request a refund beyond the 12-hour window.
- The refund request does not include a valid reason related to course content or delivery.
Refunds apply only to the course enrollment fee and not to additional services or materials.
7. Payment Terms
- Payments are processed securely through authorized payment gateways.
- Prices for courses are listed in your local currency where applicable.
- All payments must be completed before gaining access to a course.
- qLearnify is not responsible for delays caused by external payment providers.
8. Policy Updates
We may update or modify this Refund & Payment Policy at any time to reflect improvements or legal changes.
Any updates will take effect immediately upon being posted on our website.
Please review this page periodically to stay informed.
9. Contact Us
If you have questions or need help with a refund or payment issue, contact:
📧 Email: support@qlearnify.com
🌐 Website: www.qlearnify.com