This Privacy Policy was last updated on May 8, 2024.
Thank
you for joining qLearnify. We at qLearnify (“qLearnify”, “we”, “us”)
respect your privacy and want you to understand how we collect, use, and share data
about you. This Privacy Policy covers our data collection practices and
describes your rights regarding your personal data.
Unless
we link to a different policy or state otherwise, this Privacy Policy applies
when you visit or use qLearnify websites, mobile applications, APIs, or related
services (the “Services”).
By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.
Table of Contents
1.
What Data We Get
3.
What We Use Your Data For
4.
Who We Share Your Data With
5.
Security
6.
Questions
1. What Data We Get
| We collect certain data from you directly, like the information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with qLearnify. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. All data listed in this section is subject to the following processing activities: collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymizing, erasing, combining, and transmitting. |
1.1
Data You Provide to Us
We may collect different data from
or about you depending on how you use the Services. Below are some examples to
help you better understand the data we collect.
When you create an account and use
the Services, including through a third-party platform, we collect any data you
provide directly, including:
1.1.1
Data You Provide to Us: In
order to use certain features (like accessing content), you need to create a
user account, which requires us to collect and store your email address,
password, and account settings. To create an instructor account, we collect and
store your name, email address, password, and account settings. As you use
certain features on the site, you may be prompted to submit additional
information including occupation, government ID information, verification
photo, date of birth, race/ethnicity, skill interests, and phone number. Upon
account creation, we assign you a unique identifying number.
1.1.2
Profile Data: You
can also choose to provide profile information like a photo, headline,
biography, language, website link, social media profiles, country, or other
data. Your Profile Data will be publicly viewable by others.
1.1.3
Shared Content: Parts
of the Services let you interact with other users or share content publicly,
including by uploading courses and other educational content, posting reviews
about content, asking or answering questions, sending messages to students or
instructors, or posting photos or other work you upload. Such shared content
may be publicly viewable by others depending on where it is posted.
1.1.4
Learning Data: When
you access content, we collect certain data including which courses,
assignments, labs, workspaces, and quizzes you’ve started and completed;
content and subscription purchases and credits; subscriptions; completion
certificates; your exchanges with instructors, teaching assistants, and other
students; and essays, answers to questions, and other items submitted to
satisfy course and related content requirements.
1.1.5
Learning Data: When
you access content, we collect certain data including which courses,
assignments, labs, workspaces, and quizzes you’ve started and completed;
content and subscription purchases and credits; subscriptions; completion
certificates; your exchanges with instructors, teaching assistants, and other
students; and essays, answers to questions, and other items submitted to
satisfy course and related content requirements.
1.1.6
Student Payment Data: If
you make purchases, we collect certain data about your purchase (such as your
name, billing address, and ZIP code) as necessary to process your order and
which may optionally be saved to process future orders. You must provide
certain payment and billing data directly to our payment service providers,
including your name, mobile banking as well as credit card information, billing
address, and ZIP code. We collect payment for students outside Bangladesh
through a thirds party website (named buymeacoffe). So, before payment please
read their conditions. For security, qLearnify does not collect or store
sensitive cardholder data, such as full credit card numbers or card
authentication data.
1.1.7
Instructor Payment Data: If
you are an instructor, you can link your bKash, Nagad, Rocekt, Payoneer, or
other payment account to the Services to receive payments. When you link a
payment account, we collect and use certain information, including your payment
account email address, account ID, physical address, or other data necessary
for us to send payments to your account. For security, qLearnify does not
collect or store sensitive bank account information (Such as, Full Card Number,
PIN Code etc). The collection, use, and disclosure of your payment, billing,
and taxation data is subject to the privacy policy and other terms of your
payment account provider.
1.1.8
Communications and Support: If
you contact us for support or to report a problem or concern (regardless of
whether you have created an account), we collect and store your contact
information, messages, and other data about you like your name, email address,
messages, location, qLearnify user ID, refund transaction IDs, and any other
data you provide or that we collect through automated means (which we cover
below). We use this data to respond to you and research your question or
concern, in accordance with this Privacy Policy.
1.2 Data You Provide to Us
When you access the Services
(including browsing content), we collect certain data by automated means,
including:
1.2.1
System Data: Technical
data about your computer or device, like your IP address, device type,
operating system type and version, unique device identifiers, browser, browser
language, domain and other systems data, and platform types.
1.2.2
Usage Data: Usage
statistics about your interactions with the Services, including content
accessed, time spent on pages or the Service, pages visited, features used,
your search queries, click data, date and time, referrer, and other data
regarding your use of the Services.
1.2.3
Approximate Geographic Data: An
approximate geographic location, including information like country, city, and
geographic coordinates, calculated based on your IP address.
1.3 Data You Provide to Us
When you access the Services
(including browsing content), we collect certain data by automated means,
including:
1.2.1
System Data: Technical
data about your computer or device, like your IP address, device type,
operating system type and version, unique device identifiers, browser, browser
language, domain and other systems data, and platform types.
1.2.2
Usage Data: Usage
statistics about your interactions with the Services, including content
accessed, time spent on pages or the Service, pages visited, features used,
your search queries, click data, date and time, referrer, and other data
regarding your use of the Services.
1.2.3 Approximate Geographic Data: An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address
2. How We Get Data About You
| We use tools like cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer you the ability to opt out of data collection. |
2.1 Cookies and Data
Collection Tools
We
use cookies, which are small text files stored by your browser, to collect,
store, and share data about your activities across websites, including on qLearnify.
They allow us to remember things about your visits to qLearnify, like your
preferred language, and to make the site easier to use.
2.2 Why We Use Data Collection Tools
qLearnify uses the following types
of Data Collection Tools for the purposes described:
- Strictly
Necessary: These
Data Collection Tools enable you to access the site, provide basic
functionality (like logging in or accessing content), secure the site,
protect against fraudulent logins, and detect and prevent abuse or
unauthorized use of your account. These are required for the Services to
work properly, so if you disable them, parts of the site will break or be
unavailable.
- Functional: These Data Collection
Tools remember data about your browser and your preferences, provide
additional site functionality, customize content to be more relevant to
you, and remember settings affecting the appearance and behavior of the
Services (like your preferred language or volume level for video
playback).
- Performance: These Data Collection
Tools help measure and improve the Services by providing usage and
performance data, visit counts, traffic sources, or where an application
was downloaded from. These tools can help us test different versions of qLearnify
to see which features or content users prefer and determine which email
messages are opened.
- Advertising: These Data Collection
Tools are used to deliver relevant ads (on the site and/or other sites)
based on things we know about you like your Usage and System Data (as
detailed in Section 1), and things that the ad service providers know
about you based on their tracking data. The ads can be based on your
recent activity or activity over time and across other sites and services.
To help deliver tailored advertising, we may provide these service
providers with a hashed, anonymized version of your email address (in a
non-human-readable form) and content that you share publicly on the
Services.
- Social
Media: These
Data Collection Tools enable social media functionality, like sharing
content with friends and networks. These cookies may track a user or
device across other sites and build a profile of user interests for
targeted advertising purposes.
You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional.
3. What We Use Your Data For
| We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity. We retain your data for as long as it is needed to serve the purposes for which it was collected. |
We use the data we
collect through your use of the Services to:
·
Provide
and administer the Services, including to facilitate participation in
educational content, issue completion certificates, display customized content,
and facilitate communication with other users (Account Data; Shared Content;
Learning Data; System Data; Usage Data; Approximate Geographic Data);
·
Process
payments to instructors and other third parties (Student Payment Data;
Instructor Payment Data);
·
Process
your requests and orders for educational content, products, specific services,
information, or features (Account Data; Learning Data; Student Payment Data;
System Data; Communications and Support);
·
Communicate
with you about your account by (Account Data; Shared Content; Learning Data;
Sweepstakes, Promotions, and Surveys; System Data; Communications and Support):
o Responding to your questions and
concerns;
o Sending you administrative messages
and information, including messages from instructors, students, and teaching
assistants; notifications about changes to our Service; and updates to our
agreements;
o Sending you information, such as by
email or text messages, about your progress in courses and related content,
rewards programs, new services, new features, promotions, newsletters, and
other available instructor-created content (which you can opt out of at any
time);
o Sending push notifications to your
wireless device to provide updates and other relevant messages (which you can
manage from the “options” or “settings” page of the mobile app);
·
Manage
your account and account preferences and personalize your experience (Account
Data; Learning Data; Student Payment Data; Instructor Payment Data; System
Data, Usage Data, Cookie Data);
·
Facilitate
the Services’ technical functioning, including troubleshooting and resolving
issues, securing the Services, and preventing fraud and abuse (Account Data;
Student Payment Data; Instructor Payment Data; Communications and Support;
System Data; Approximate Geographic Location);
·
Verify
the identity of instructors (Account Data; Instructor Payment Data);
·
Solicit
feedback from users (Account Data; Communications and Support);
·
Market
products, services, surveys, and promotions (Account Data; Learning Data;
Sweepstakes, Promotions, and Surveys; Usage Data; Cookie Data);
·
Learn
more about you by linking your data with additional data through third-party
data providers and/or analyzing the data with the help of analytics service
providers (Account Data; Data About Your Accounts on Other Services; Usage
Data; Cookie Data);
·
Identify
unique users across devices (Account Data; System Data; Cookie Data);
·
Tailor
advertisements across devices (Cookie Data);
·
Improve
our Services and develop new products, services, and features (all data
categories);
·
Analyze
trends and traffic, track purchases, and track usage data (Account Data;
Learning Data; Student Payment Data; Communications and Support; System Data;
Usage Data; Approximate Geographic Data; Cookie Data);
·
Advertise
the Services on third-party websites and applications (Account Data; Cookie
Data);
·
As
required or permitted by law (all data categories); or
·
As
we, in our sole discretion, otherwise determine to be necessary to ensure the
safety or integrity of our users, employees, third parties, the public, or our
Services (all data categories).
4. Who We Share Your Data With
| We share certain data about you with instructors, other students, companies performing services for us, qLearnify affiliates, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent. |
We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:
·
With
Your Instructors: We
share data that we have about you (except your email address) with instructors
or teaching assistants for educational content you access or request
information about, so they can improve their content for you and other
students. This data may include things like your country, browser language,
operating system, device settings, the site that brought you to qLearnify, and
certain activities on qLearnify, like enrolled courses and course review. We
will not share your email address with instructors or teaching assistants.
(Account Data; System Data; Usage Data; Approximate Geographic Data)
·
With
Other Students and Instructors: Depending
on your requirement, your shared content and profile data may be publicly
viewable, including to other students and instructors. If you ask a question to
an instructor or teaching assistant, your information (including your name) may
also be publicly viewable. (Account Data; Profile Data; Shared Content)
·
With
Service Providers, Contractors, and Agents: We share your data with third-party companies
who perform services on our behalf, like payment processing, fraud and abuse
prevention, data analysis, marketing and advertising services (including
retargeted advertising), email and hosting services, and customer services and
support. These service providers may access your personal data and are required
to use it solely as we direct, to provide our requested service. (All data
categories)
·
With
qLearnify Affiliates: We
may share your data within our corporate family of companies that are related
by common ownership or control to enable or support us in providing the
Services. (All data categories)
·
To
Power Social Media Features: The
social media features in the Services (like the Facebook Like button) may allow
the third-party social media provider to collect things like your IP address
and which page of the Services you’re visiting, and to set a cookie to enable
the feature. Your interactions with these features are governed by the
third-party company’s privacy policy. (System Data; Usage Data; Cookie Data)
·
To
Administer Promotions and Surveys: We
may share your data as necessary to administer, market, or sponsor promotions
and surveys you choose to participate in, as required by applicable law (like
to provide a winners list or make required filings), or in accordance with the
rules of the promotion or survey. (Account Data; Sweepstakes, Promotions, and
Surveys)
·
For
Advertising: If
we decide to use an advertising-supported revenue model in the future, we may
use and share certain System Data and Usage Data with third-party advertisers
and networks to show general demographic and preference information among our
users. We may also allow advertisers to collect System Data through Data
Collection Tools, to use this data to offer you targeted ad delivery to
personalize your user experience (through behavioral advertising) and to
undertake web analytics. Advertisers may also share with us the data they
collect about you.
·
For
Security and Legal Compliance: We
may disclose your data (all data categories) to third parties if we (in our
sole discretion) have a good faith belief that the disclosure is:
o Requested as part of a judicial,
governmental, or legal inquiry, order, or proceeding;
o Reasonably necessary as part of a
valid subpoena, warrant, or other legally-valid request;
o Reasonably necessary to enforce our
Terms of Use, Privacy Policy, and other legal agreements;
o Required to detect, prevent, or
address fraud, abuse, misuse, potential violations of law (or rule or
regulation), or security or technical issues;
o Reasonably necessary in our
discretion to protect against imminent harm to the rights, property, or safety
of qLearnify, our users, employees, members of the public, or our Services;
o We may also disclose data about you
to our auditors and legal advisors in order to assess our disclosure
obligations and rights under this Privacy Policy; or
o Required or permitted by law.
·
After
Aggregation/De-identification: We
may disclose or use aggregated or de-identified data for any purpose.
With Your Permission: With your consent, we may share data to third parties outside the scope of this Privacy Policy. (All data categories)
5. Security
| We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account. |
qLearnify takes
appropriate security measures to protect against unauthorized access,
alteration, disclosure, or destruction of your personal data that we collect
and store. These measures vary based on the type and sensitivity of the data.
Unfortunately, however, no system can be 100% secured, so we cannot guarantee
that communications between you and qLearnify, the Services, or any information
provided to us in connection with the data we collect through the Services will
be free from unauthorized access by third parties. Your password is an
important part of our security system, and it is your responsibility to protect
it. You should not share your password with any third party, and if you believe
your password or account has been compromised, you should change it immediately
and contact our Support Team with any concerns.
6. Questions
If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our Support Team with any concerns